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DTSTART;TZID=Pacific/Auckland:20220505T173000
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SUMMARY:Improving the customer experience
DESCRIPTION:Improving the customer experience\nJoin this in-person event to hear different perspectives on how to positively change consumer expectations.  \nCan’t make it in person? You can also join the discussion via Zoom.  \nThe application of data and digital solutions promises much in the way of improved customer satisfaction and reduced churn for insurers and brokers. At InsurTechNZ’s Member Connect event on 5th May\, a panel discussion will discuss best practice UX discovery techniques within an insurance setting and how technology is positively impacting the customer experience during the claims process. We’ll also hear what the research says consumers want from brands.   \nWith thanks to our speakers: \n\nJeff Pryde\, Country Head at Claim Central Consolidated\nJaz Wilkinson\, Chief Experience Officer at Sentro\nPaul Barton\, Founder & Managing Director of Bounce Insurance\n Tim Cullinane\, Director of Pilgrim CX.\n\nIn-person registrations and networking from 5.30pm.\nPanel begins at 5.45pm until approximately 6.30pm\, followed by networking. \n\nSupported by:
URL:https://technewzealand.org.nz/event/improving-the-customer-experience/
LOCATION:Tower Insurance\, Level 5\, 136 Fanshawe Street\, Auckland\, 1010\, New Zealand
CATEGORIES:InsurTech
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