AI in Insurance — bringing the ecosystem together
Three companies, three very different business problems, and one shared thread: AI works best in this sector when it strengthens human expertise rather than sidelining it. To learn more, check out the video playbacks:
AI Underwrite — faster decisions, human judgement intact
Steven de Jong, Founder
Founded on digital underwriting work that began at Pinnacle Life in 2008, AI Underwrite is now applying AI to one of life insurance’s oldest bottlenecks. A mid-level complexity case can take three to five weeks — not through poor practice, but because the process is still highly manual. Steven shared how AI can act as an evidence-preparation layer, helping underwriters read, summarise and spot gaps faster, cutting that wait from weeks to days. Importantly, the underwriter still makes the call; AI supports the decision, it doesn’t replace it.
Tower — a contact centre transformed
Erin Rushton, Head of Performance, Governance and Projects
Tower set out to solve a customer problem, not chase AI for its own sake. Working alongside AWS and Deloitte, Tower rebuilt a fragmented contact centre onto Amazon Connect using a staged approach — foundations, a focused sprint, then safe, deliberate scaling. The results speak for themselves: a 26% reduction in handle time within five months, over a million customer minutes saved, and AI now embedded across frontline teams through knowledge assistance, automated QA, call summaries and transcription.
JAVLN — an empowered marketing team, delegating to agents
Tim Mole, Head of AI
JAVLN’s two-person marketing team is delivering the output of a team twice its size — not by working harder, but by moving beyond chat tools to agentic AI. Tim walked through a real example: an SEO-monitoring agent, built in around four hours, that connects to Google Search, Analytics, HubSpot and website to find and fix issues, with the team approving changes along the way. It now runs quarterly for about $150 in tokens. Tim’s message to the room: find a process you know well, document it, and delegate it to an agent.